R24 Casino Privacy Policy

1 Introduction

R24 Casino ("we", "Platform", "r24 casino") respects the privacy of all users on our platform and is committed to protecting the personal information you entrust to us. This Privacy Policy explains in detail how we collect, use, store, and protect your personal data when you use the r24casino.app website and related mobile applications.

We developed this Privacy Policy in line with the principles of transparency and accountability. We want you to clearly understand your rights and how your data is managed — not in convoluted legal language, but in a way that everyday Malaysian players can easily understand.

This Policy applies to all information collected through the r24 casino platform, including the website, iOS app, Android app, and any communication channels we operate such as live chat and support email. Your continued use of our platform following any policy amendments constitutes your acceptance of the latest updated version.

2 Information We Collect

R24 casino collects various types of information depending on how you interact with our platform. Generally, the information collected falls into two main categories:

A. Information You Provide Directly

• Registration information: Full name, email address, phone number, date of birth, and password when creating a new account.
• Identity verification (KYC) information: Copies of your identity card, passport, bank statement, or utility bill when required for account verification.
• Financial information: Payment method details, deposit and withdrawal history, and other relevant transaction information.
• Communications: Any messages, complaints, or feedback you send to the r24 casino support team via live chat or email.

B. Information Collected Automatically

• Technical data: IP address, web browser type, device operating system, screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, games played, and aggregated betting patterns.
• Location data: General location based on IP address for regulatory compliance and account security purposes.
• Cookie data: Login session information, display preferences, and analytics data as described in Section 6.

Below is a summary of the data types, purposes of collection, and legal bases:

3 How We Use Your Data

R24 casino uses your personal information responsibly and only for the purposes stated below:

• Account management: Creating and maintaining your account, processing registration, and verifying your identity through the required KYC process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately in accordance with your chosen payment method.
• Platform security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and any security threats that could compromise your account.
• Customer Support: Processing enquiries, complaints, and support requests you submit to the r24 casino support team.
• Service communications: Sending important account-related notifications such as transaction confirmations, security updates, and policy changes.
• Marketing communications: With your consent, we send information about r24 casino promotions, bonuses, and special offers that may interest you. You may opt out of these communications at any time.
• Platform improvements: Analysing usage patterns in aggregate and anonymised form to improve the design, performance, and functionality of the r24 casino platform.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and consumer protection standards.

4 Information Sharing with Third Parties

R24 casino does not sell or rent your personal data to any third party. However, under certain limited circumstances, we may share your information with the following parties:

• Payment service providers: Payment gateway providers and e-wallet platforms such as FPX, Touch 'n Go eWallet, and GrabPay for processing your financial transactions securely.
• Technology service providers: Companies that help us manage our IT infrastructure, cybersecurity, and analytics — all bound by strict confidentiality agreements.
• Regulatory authorities: When required by law or court order, we will disclose the necessary information to the relevant government agencies or competent authorities.
• Identity verification providers: A trusted third-party KYC platform that helps us verify player identity documents securely and efficiently.

Every third-party provider working with r24 casino is required to comply with strict data security standards and is only permitted to use your data for the purposes specified in our contractual agreements with them. They are not permitted to use your data for any other purpose.

5 Data Storage and Security

R24 casino invests seriously in security infrastructure to ensure your data is always protected. The security measures we employ include:

• Encryption of data in transit: All communications between your device and our servers are secured using 256-bit TLS/SSL protocol.
• Encryption of data at rest: Sensitive data such as financial information and identity documents are stored in encrypted form on secure servers.
• Strict access controls: Only authorised personnel with a legitimate business need may access player personal data, and all such access is continuously logged and monitored.
• Regular security audits: We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA for an additional layer of account protection.

Data Retention Period: R24 casino retains your personal data for as long as your account is active. Once an account is closed, data will be retained for the minimum period required by law (typically between 5 and 7 years) for regulatory compliance and audit purposes. After this period, data will be securely deleted or anonymised.

6 Cookies and Tracking Technologies

R24 casino uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as the platform will not function without them.
• Preference cookies: Saving your personal settings such as language preference, display theme, and game configuration for a seamless return experience.
• Analytics cookies: Helps us understand how players use the platform — for example, which pages are visited most frequently — so we can make meaningful improvements. This data is collected in aggregate and cannot be personally identified.
• Marketing cookies: Used to display ads and promotions more relevant to your interests. You may opt out of these cookies through your web browser settings.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience on the r24 casino platform. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.

7 Your Rights Regarding Personal Data

You have the following rights regarding the personal data we hold. To submit any request, contact the r24 casino support team via live chat or email:

8 Children's Privacy

R24 casino takes child protection very seriously. Our platform is strictly intended for individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we discover or are informed that personal data of a minor has been inadvertently collected, we will take immediate steps to delete the information and close the relevant account, without refund subject to activity that has already taken place.

9 Amendments to This Privacy Policy

R24 casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. Whenever changes are made, we will:

• Updating the "Last Updated" date displayed at the top of this page.
• Sending email notifications to all registered players when material and significant changes occur.
• Displaying a clear notice on the r24 casino platform homepage for a minimum of 14 days before the changes take effect.

We encourage you to review this Privacy Policy periodically so you are always informed of how we protect your information. Your continued use of the r24 casino platform after any amendments take effect constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the r24 casino Data Protection Officer (DPO) team through the following channels:

• Live Chat 24/7: Available directly on the r24 casino platform — the fastest way to get help.
• Email: [email protected] — for official requests relating to personal data.
• General Support: [email protected] — for general enquiries regarding your account and services.

We are committed to handling all privacy-related enquiries seriously and professionally. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority in your country.